Terms of Service

Store Intelligence is a multi-tenant AI operational platform for ecommerce stores. It ingests product, content, and performance data from connected stores (Shopify, Neto) and analytics sources (Google Search Console, Google Analytics), runs AI-driven audit, research, and content tasks against that data, validates outputs against rules you configure, queues them for human approval, applies approved changes to your stores, and tracks outcomes.

The exact capabilities, limits, and pricing for your account are described in your order form, subscription plan, or other ordering document (the “Order”). These Terms apply together with the Order.

• You must be at least 18 years old and capable of entering into a binding contract.
• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately at info@gapwise.consulting of any unauthorised use.
• You may invite additional users to your account; you remain responsible for their compliance with these Terms.

• Fees. You agree to pay the fees set out in your Order. Fees are stated exclusive of GST and other applicable taxes, which are payable by you in addition.
• Billing cycle. Fees are billed in advance on the cycle stated in your Order (monthly or annually). Usage-based fees (e.g., AI spend) are billed in arrears.
• Auto-renewal. Subscriptions renew automatically for successive terms equal to your initial term unless either party gives notice of non-renewal at least 30 days before the end of the current term.
• Price changes. We may change fees with at least 30 days’ written notice. Price changes take effect at the start of the next billing cycle following the notice period.
• Payment. Fees are payable by the payment method on file. If payment fails, we may suspend the Service after providing notice and a reasonable cure period.
• Refunds. Except where required by law, fees are non-refundable. We may, at our discretion, issue pro-rated refunds for material service failures we are unable to remedy.
• Spend caps. The Service allows you to set per-cycle, per-day, and per-month caps on AI spend. Once a cap is reached, AI tasks are paused until you raise the cap or the next billing window opens. You are responsible for setting appropriate caps for your usage.

You own your data. All store data, content, configuration, and other materials you provide to or generate through the Service (“Customer Data”) remain your property. You grant us a worldwide, non-exclusive, royalty-free licence to use, host, store, transmit, display, and process Customer Data solely to provide the Service to you and to perform our obligations under these Terms.

We will not use Customer Data to train generalised AI models, sell it, or share it other than as set out in our Privacy Policy.

You represent that you have all rights, consents, and authorisations necessary to provide Customer Data to us and to authorise our processing of it.

The Service uses AI to generate audits, research, content drafts, image recommendations, and other artefacts (“AI Output”). You acknowledge and agree that:

• AI Output is generated probabilistically and may contain errors, inaccuracies, biases, or omissions.
• No AI Output is published or applied to your live store except through the governance pipeline, which requires explicit human approval. You retain ultimate responsibility for reviewing AI Output before approval and for the consequences of any approved publication.
• You are responsible for ensuring that approved AI Output complies with applicable law, platform terms, advertising and consumer protection rules, and any third-party rights (trademark, copyright, image licensing, etc.).
• The Service is a tool that assists qualified operators. It is not a substitute for professional advice (legal, medical, financial, or otherwise).

You agree not to:

• Use the Service in violation of any applicable law or regulation.
• Use the Service to generate or publish content that is unlawful, defamatory, infringing, misleading or deceptive in trade, sexually explicit, or harmful to minors.
• Reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent expressly permitted by applicable law.
• Resell, sublicence, or make the Service available to any third party except as expressly permitted in your Order (for example, an agency operating stores on behalf of clients under an agency plan).
• Use the Service to send spam or unsolicited communications.
• Attempt to access data of any other tenant, interfere with the operation of the Service, or probe its security beyond a coordinated responsible-disclosure process.
• Use automated means to scrape or extract data from the Service except via the documented API surfaces.
• Use the Service to develop a competing product.

We may suspend the Service, with or without prior notice depending on severity, if we reasonably believe you are violating this section.

The Service integrates with third-party platforms (Shopify, Neto, Google, OpenAI, Anthropic, and others). Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for those services, their availability, or any change to their APIs or policies. If a third-party service becomes unavailable or changes in a way that prevents us from delivering a capability, we will do our best to provide an alternative but make no guarantee.

You are responsible for maintaining valid accounts and authorisations with each third-party platform you connect to the Service.

We own the Service, including all software, designs, documentation, taxonomies, prompts, and other materials we develop, together with all intellectual property rights in them. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription term in accordance with these Terms and your Order.

Feedback you provide is non-confidential, and we may use it without restriction or attribution.

Each party may receive confidential information from the other (commercial terms, technical materials, business information, etc.). The receiving party will use confidential information only to perform under these Terms, will protect it with at least the same care it uses for its own confidential information (and no less than reasonable care), and will not disclose it except to its personnel, advisors, and sub-processors who have a need to know and are bound by equivalent obligations. This section does not apply to information that is publicly available without breach of these Terms, was rightfully in the receiving party’s possession without confidentiality obligations, or is independently developed.

We warrant that we will provide the Service with reasonable skill and care.

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that AI Output will be accurate, complete, or fit for any particular purpose.

If you are a consumer in Australia under the Australian Consumer Law, you may have rights that cannot be excluded. Nothing in these Terms excludes, restricts, or modifies any such rights.

To the maximum extent permitted by law, in no event will either party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or business interruption, even if advised of the possibility of such damages.

Each party’s total cumulative liability arising out of or relating to these Terms or the Service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.

These limitations apply to all causes of action, whether in contract, tort (including negligence), statute, or otherwise. They do not limit either party’s liability for (a) death or personal injury caused by negligence, (b) fraud or wilful misconduct, or (c) any liability that cannot be limited by law (including, in Australia, certain liability under the Australian Consumer Law).

You will defend, indemnify, and hold us harmless from and against any third-party claim arising out of: (a) Customer Data, including any claim that Customer Data infringes a third party’s rights; (b) your use of the Service in breach of these Terms; or (c) AI Output that you have approved and published. We will defend, indemnify, and hold you harmless from a third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual property rights, subject to the liability cap in section 11.

The indemnified party must promptly notify the indemnifying party of the claim, allow it to control the defence (with reasonable cooperation), and not settle the claim without consent.

• Term. These Terms apply from when you first access the Service until terminated under this section.
• Termination for convenience. Either party may terminate by giving notice at least 30 days before the end of the current subscription term. Fees paid for the current term are non-refundable.
• Termination for cause. Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within 30 days of written notice.
• Suspension. We may suspend the Service immediately for: non-payment after notice and a reasonable cure period; suspected breach of section 6 (Acceptable use); legal or regulatory requirement; or risk of serious harm to the Service or other customers.
• Effect of termination. Your right to access the Service ends. We will make Customer Data available for export for 30 days, after which we will delete or anonymise it in accordance with our Privacy Policy. Provisions that by their nature should survive (including sections 4, 8, 9, 10, 11, 12, and 14) survive termination.

• Governing law and jurisdiction. These Terms are governed by the laws of Western Australia, Australia, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of Western Australia and the federal courts of Australia sitting in Perth.
• No waiver. A failure to enforce a provision is not a waiver of it.
• Severability. If any provision is held unenforceable, the remainder remains in effect.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to us must be sent to info@gapwise.consulting. Notices to you may be sent to the email address on your account or posted in the application.
• Force majeure. Neither party is liable for failure to perform due to events beyond its reasonable control (natural disasters, war, civil unrest, infrastructure outages, action of a third-party platform or government).
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Entire agreement. These Terms, together with the Order and the Privacy Policy, are the entire agreement between the parties and supersede all prior agreements, communications, and proposals on the subject.
• Changes to these Terms. We may update these Terms from time to time. For material changes, we will give at least 30 days’ notice by email or in-product. Continued use of the Service after the change takes effect is acceptance of the updated Terms. If you do not agree, you may terminate under section 13.

Questions about these Terms? Contact us:

• Email: info@gapwise.consulting
• Entity: Gapwise Consulting Pty Ltd, trading as Get Store Intelligence
• Registered in: Western Australia, Australia